Our Guarantee
If you are not completely satisfied with your order due to a mistake we made or because your product arrived damaged, you may request a refund by emailing us at backgroundtown@acilab.com and sending us a picture of the damaged product and packaging.
Subject to applicable law, we will not refund any amounts if your dissatisfaction with any product is due to a mistake on your part or simply because you have changed your mind.
(Please keep in mind, poor image quality results from inadequate resolution or improper exposure. We cannot be responsible for poor image quality resulting from inadequate resolution or improper exposure. Please know that digital files do not have a wide latitude for adjustment. Please preview your images for custom backdrops to ensure that all features are to your liking before placing your order.)
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